At Men Bags Sale Shop, we stand behind the quality of our premium bags and accessories. We want you to be completely satisfied with your purchase of our backpacks, briefcases, luggage, and other accessories designed for modern professionals and travelers. If you’re not happy with your item, we’re here to help with a straightforward returns process.

Return Policy Overview

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need the original receipt or proof of purchase.

Please note: Due to hygiene reasons, Toiletry bags and Wallets & card holders are final sale and cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and reason for return.
  2. Wait for authorization – Our team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package your item securely in the original packaging, including all tags and accessories.
  4. Ship your return to our facility at:
    Men Bags Sale Shop
    2989 Todds Lane
    San Antonio, TX 78205
    USA
  5. Include the RMA number clearly on the outside of the package.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 10 business days. The timing of when the refund appears in your account varies by payment provider:

  • Visa/MasterCard/JCB: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Exchanges

For exchanges of the same item in a different color or size, please follow the return process above. Once we receive your return, we will ship the replacement item to you. For exchanges to a different product, we recommend returning your original purchase and placing a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will cover return shipping costs for damaged or defective items and expedite your replacement.

Return Request Template

Use the following template when emailing us about your return:

Subject: Return Request – Order #[Your Order Number] Dear Men Bags Sale Shop Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason – size, color, defective, etc.] I have read and understand the return policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Questions?

If you have any questions about our returns and exchanges policy, please contact our customer service team at [email protected]. We’re committed to providing exceptional service to our global community of professionals and travelers.